Change and delivery leadership
Change landed
while business stays in motion.
Senior change and delivery leadership for organizations in the middle of change, at whatever depth the situation needs, with a human-centered mindset. From a standing advisory seat to owning delivery end to end. No matter the engagement level, there is shared accountability for the outcomes, ensuring your people (customers included) can sustain the new ways of working after the intiative ends.
Start a conversation See how I work01The pattern
Two situations. Same underlying cause.
Different starting points, but one root cause: Limited/No capacity to drive the work to done.
Something's coming apart
- An initiative has stalled and no named person owns getting it back
- A deployment keeps slipping and stakeholders are escalating or disengaging
- Process failures are felt by your customers and absorbed by your employees
- A change went live but adoption never followed
Something needs to land
- A modernization your team has never deployed before
- An integration with no senior owner to drive it
- Capacity that exists on the org chart but not in practice
- A sound plan, but the execution muscle isn't there yet
02The approach
Four principles. Focused discipline.
The real problem is addressed. Most stalls aren't systems problems — they're ownership problems. I identify the root cause AND root conditions, then fix them.
I own the execution, I won't just recommend it. My presence and accountability remain through delivery and beyond. I direct your team, and build alongside them where the scope calls for it.
Change lands through and with people, or not at all. Customer and employee experiences are priorities. I design for your organization's capacity to absorb the change and sustain it, not just ensuring the process is correct on paper and technology is in place.
Built to outlast me. Capability and knowledge transfer to your team. No dependency on me.
These principles converge to form structured strategic planning and delivery of outsized results. The outcome: change feels good and improvement shows from the inside out.
03Ways to work together
Four ways to engage.
Engagements are sold as capacity — days of senior leadership per week — not hours on a clock. Pick the one that fits where you are and what you need to accomplish. Happy to discuss during our fit call.
01.
Fractional Change + Delivery Partner
Embedded senior leadership — new model set, workstreams held accountable, systems built to outlast the engagement.
Ideal for: PE-backed and mid-market companies whose business has outgrown existing operations.
1–3 days / week
6–8 hrs per day · 9–12 month term
Capacity
●●●●Investment
●●●●02.
Project / Solution Delivery Leadership
A scoped initiative led end to end: This could be a platform deployment, an integration workstream, a stalled program restabilized.
Ideal for: enterprises and PE portfolios with a committed initiative but no senior owner to land it.
2–3 days / week
Scoped to the initiative · 3–6 months
Capacity
●●●●Investment
●●●●03.
Business Clarity + Action Planning
A focused 30-day look at how your operations actually run, delivered as a diagnostic and action plan with prioritized roadmap your team can execute.
This ensures that whatever is planned for execution addresses what's actually happening backed by data, not just guesses.
Ideal for: Founders, operators, and leaders who know something needs to change, but don't know what to do, how to get it done, or don't have the bandwidth to address it.
30 days · flat fee
Up to 10 stakeholder interviews · up to 3 process areas
Capacity
●●●●Investment
●●●●04.
Executive Advisory for Growth + Change
Senior judgement without a full-time engagement. Expertise offered at an agreed upon cadence, plus on-call guidance for critical decisions.
Ideal for: Owners and leaders who need senior-level guidance, and executives who want a thinking partner or sounding board.
Half day / week
Standing session + on-call · 6 month minimum
Capacity
●●●●Investment
●●●●Retainer engagements start at $10,000/month. Diagnostic and project engagements are scoped individually. Every engagement is quoted to its scope, never billed by the hour.
04Engagement detail
Fractional Change + Delivery Partner
Embedded, accountable senior leadership. Anywhere between 1 day a week where I set cadence and hold your leaders to it to 3 days a week, where I'm owning delivery across workstreams and directing your team through it.
This is for you if…
- Everything still routes through you as the founder or leader, and the business can't grow past what you can personally manage
- You have leaders, but no operating rhythm holding them accountable and operations together
- You need executive capacity without a full-time executive hire
What changes
- Operations move without you in the room
- Your leaders run the cadence themselves, holding each other accountable
- Ownership is named and it remains once the engagement ends
Project / Solution Delivery Leadership
One named initiative, delivered. I own scope, sequence, stakeholders, and adoption, while directing your team through execution and building hands-on where the scope requires it.
This is for you if…
- The project everyone's counting on keeps slipping, and deadlines have moved more than once
- Stakeholders are escalating, or even disengaging, and no single person owns getting it done
- Your team doesn't have the capacity to execute alongside their day jobs
What changes
- The initiative lands on a sequence everyone can see and agree on
- Stakeholders stay aligned through delivery, not just kickoff
- Your team can rerun the plays on the next intiative
Business Clarity + Action Planning
30 days, flat fee, defined scope: up to 10 stakeholder interviews across up to 3 process areas, ending in a prioritized roadmap with owners and sequence. Additional scope is ideally agreed before it starts. Mid-engagement changes require approved change orders.
This is for you if…
- Work keeps falling through the cracks — missed handoffs, repeated errors
- Customers catch your errors before you do and employees feel the pain
- You want the next engagement scoped according to the data
What changes
- The real driver is identified with evidence behind it
- Priorities are sequenced with owners and level of effort (LOEs) attached
- You know what the next engagement should actually be
Executive Advisory for Growth + Change
Senior judgment at your service. A standing session at an agreed upon cadence plus access between sessions.
This is for you if…
- You don't need a consultant in your business full-time
- You want the big calls gut-checked before you spend money on the wrong fix
- Talent needs, operating models, systems — the decisions where experience makes a difference
What changes
- Big calls get pressure-tested before you commit budget
- You stop relitigating the same decisions
- Fewer expensive detours
05Find the right fit
What each engagement type includes.
| Fractional Partner | Delivery Leadership | Clarity + Planning | Executive Advisory | |
|---|---|---|---|---|
| Executive operating cadence | ✦Included | ✦Included | —Not included | —Not included |
| Root-cause/condition diagnosis | ✦Included | ✦Included | ✦Included | —Not included |
| Delivery ownership | ✦Included | ✦Included | —Not included | —Not included |
| Hands-on build (where scoped) | ✦Included | ✦Included | —Not included | —Not included |
| Defined deliverables + timeline | —Not included | ✦Included | ✦Included | —Not included |
| Governance + ownership design | ✦Included | ✦Included | ✦Included | —Not included |
| On-call guidance | ✦Included | —Not included | —Not included | ✦Included |
06Capacity at a glance
What the commitment looks like per engagement type.
Days are the promise for the work; hours are the boundaries.
Fractional Partner
1 day / wk · 6–8 hrs
2 days / wk · 12–16 hrs
3 days / wk · 18–24 hrs
Execution depth increases with capacity. Six to twelve month term, billed monthly.
Delivery Leaderhip
2–3 days / wk
3–6 months
Scoped to the initiative. Includes hands-on build where the scope calls for it.
Clarity + Planning
30 days · flat fee
Up to 10 interviews, up to 3 process areas. Additional scope agreed before it starts.
Executive Advisory
Half day / wk
3 month minimum
Standing session plus on-call access between sessions.
Retainer engagements start at $10,000/month. All engagements are scoped and quoted before we begin. Note that work is not billed by the hour.
07What you receive
The instruments, not just the outcome.
Metrics highlight the results. And we can't modify what we can't measure. These are the artifacts that keep us on track, and what you'll receive in your inbox during an engagement.
| Finding | What's driving it | Owner | Priority |
|---|---|---|---|
| Order handoffs fail between sales and fulfilment | No named owner for the handoff; three systems of record, none authoritative | VP Ops | Now |
| Rework on 1 in 4 implementations | Scope confirmed verbally, never documented before build starts | Delivery lead | Now |
| Escalations bypass the queue | Leaders resolve directly; team never learns the pattern | Support mgr | Next |
Produced in: Clarity + Planning · Fractional Partner
- Monday · 30 min
Ops stand-upBlockers named
and assigned - Thursday · 60 min
Delivery reviewScope and
sequence calls - Monthly · 90 min
Leadership reviewKPI trend,
priority reset - Quarterly
Operating reviewRoadmap
re-sequenced
Produced in: Fractional Partner · Delivery Leadership
Note: Deliverables are scoped to the engagement, so not every engagement produces every artifact. Advisory work primarily produces judgment rather than documents.
Illustrative samples. Format is representative of actual deliverables; content is composite and does not reflect any client.
08The first 60 days
What happens after you sign.
Diagnose in motion
Root causes and conditions found while operations keep going — stakeholders, workflows, ownership map, the real drivers identified.
Design + stabilize
Governance and ownership set, quick wins landed, operating cadence installed.
Deliver + handoff (+advise)
Delivery continues, ownership transfers to your team as capability builds, systems and workflows documented. The new operating model works without me. I stay on in advisory capacity as necessary* (*Timeline and accountability determined by scope of engagement)
09Who you'll be working with
I'm Daniela — founder and principal of DO+Co Consultancy.
I've spent 15+ years at Fortune 100 technology, healthcare ecosystem, and distribution companies doing one thing in different spaces: landing large-scale, cross-functional change initiatives. Whether it's:
- A transformation effort that needs to be restabilized.
- A portfolio delivery that needs a capable leader at the helm. Or even
- A department that needs new performance management (KPIs, dashboards, etc.) or operating models established.
Leaders have consistently counted on me to rapidly diagnose underlying problems or needs, establish strategic plans aligned with business priorities, and rally teams for scaled execution. All while people are kept at the center AND while operations keep moving.Transformation is people work. I pay close attention to the human side during every initiative. I intentionally plan with humans in mind, upfront and throughout the entire change journey.
Change delivery typically fails when the impacted people can't absorb it or can't sustain it once the project is over. So, I build operational readiness in as deliberately as we plan the portfoliios. Customer experience and employee experience are treated as priorities, and change management is treated as more than just communications.
I enjoy delivering meaningful impact across multiple engagements. I work this way by choice.
The problems I've spent nearly two decades solving aren't unique to any one company, vertical, or industry. I prefer to lend my experience where and when it's most needed and most impactful.
Certifications: PMP · CSSGB · Responsive PPM (Dragonboat)
Additional Training: Change Portfolio Management (Change Management Institute) · Digital Transformation (Stanford Executive Education)
10Where this has worked
Prior successes.
$330MM+
Revenue Recognition + Operational Throughput Recovery — Fortune 100 Technology
A workflow optimization and system enablement initiative with limited oversight. Assumed ownership, created a rhythm across teams, and drove the fix through delivery. Reframed the deployment approach; stabilized workstreams focused on governance/policy, workflow redesign, and system enablement, plus operational readiness; established clearer accountability and decision paths; and aligned functional and executive stakeholders through implementation. The resulting changes enabled more than $330MM in revenue recognition improvement and 30% productivity gains within three months.
25%–35% Improvements
Global Contact Center Modernization with Omnichannel — Fortune 100 Distribution
Multi-site operations relying on inconsistent processes and aging technology. Led the modernization end to end while the centers kept servicing customers. Led a global contact center transformation spanning 5 sites, 2 countries, and 850+ users, requiring coordinated change across business, technology, operations, leadership and external vendors. Established governance and cross-functional operating structure; aligned stakeholders around new processes, responsibilities, and ways of working; and directed workstreams for phased implementation, organizational readiness, and adoption. The resulting transformation introduced multichannel capabilities, strengthened analytics and case-management by 35%, improved customer satisfaction by 30%, and reduced process redundancies by 25%.
200 Users, 50k Members
CX Process Improvement and Technology Deployment — Fortune 100 Healthcare
A process redesign and technology implementation to improve the customer experience. Inherited a stalled customer service transformation requiring coordinated cross-functional execution, including external vendors, in a hybrid SAFe agile/traditional waterfall environment. Performed an upfront assessment to identify underlying causes; established a more effective program operating structure with clear ownership and governance; and embedded newly established change readiness and adoption practices into the deployment strategy. The result was stronger cross-functional execution and deployment 2 months ahead of schedule and ~20% under budget, along with enhanced customer/employee experiences.
11Capabilities
Operational diagnosis and turnaround
Finding what's actually driving a breakdown, then fixing it while operations keep going.
Contact Center and Customer Experience (CX) transformation
Global multi-site modernization, workflow redesign, multichannel implementation, and service delivery at scale.
Governance and operating cadence
Decision rights, ownership models, and the meeting rhythm that holds them.
Process and workflow design
Documented, repeatable workflows replacing tribal knowledge.
Cross-functional program delivery
Large-scale initiatives across teams, sites, and regulated environments.
Change leadership and adoption
Stakeholder engagement and readiness, so the change holds after go-live.
12What happens next
Three steps to a decision.
A fit assessment. A short form or a 30-minute discovery call, whichever you prefer. Either way, I want to understand a few things: what's happening, what you've tried, your timeline, and your estimated budget.
A 60-minute engagement overview. If we're aligned, I set this up directly. A conversation, not a deep dive, in enough detail to agree the shape of the work and what changes as a result. Detailed scoping happens after, inside the contracted engagement.
A proposal. An outline of the agreed upon scope, timeline, approach, and fees for alignment. This is provided within a week / five business days of the engagement overview.
13Questions + Answers
Do you do hands-on execution?
Yes, where the scope calls for it. My default is owning delivery and directing your team through it. When a situation genuinely needs me building alongside the team, that's scoped and priced into the engagement rather than absorbed mid-flight. Excluded is my running daily project administration.
What industries do you work in?
My proof points come from Fortune 100 technology, healthcare, and distribution companies, however the underlying causes are similar across industries and business size, and my expertise travels. The breakdowns I fix — unclear ownership, undocumented workflows, stalled delivery — are industry-agnostic.
Why is pricing not listed?
Because scope drives cost, and no two operations are in the same condition. Retainers start at $10,000/month and every engagement is quoted to its scope before we begin. Nothing is billed by the hour.
Do you work remotely, or on site?
Remote by default, with on-site time where and when the work requires it. Travel and accommodations are arranged and covered by the client unless otherwise agreed in writing.
How quickly can you start?
Typically within two weeks of a signed agreement. Earlier kickoff can be discussed on a case by case basis.
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Ready to move forward?
Send it in writing or talk it through. Either way, you'll get a direct and honest assessment from me.
Tell me what's happening
A short form, about five minutes. I'll review it and respond within two business days with our next steps.
Talk it through with me
A 30-minute call to hear the situation and tell you directly whether I can help. You'll complete a few short questions when you book, so I have an understanding before we meet.
Book a 30-minute callBoth options reach me. Pick whichever suits how you prefer to engage.
Prefer email? Contact me at: danielaobiandco@gmail.com